The organisation has had to pivot very quickly to working digitally, and we fully intend to build on that to transform how we work in the future.

Cultural barriers to virtual meetings with clients have been lifted, and regulation has shifted to allow transactions without physical contact and signature — opening up an avenue for a full digital client experience.

COVID-19 has accelerated many of our clients’ thoughts about using machine learning, AI and automation to help during this crisis, as well as to protect their business services and remain competitive going forward.

[The] greater emphasis on remote work [is] enabling a significant reduction in real estate footprint and cost — allowing those savings to be returned to the workforce via increased benefits.

Discovering the home office is a real option to keep the organisation productive, regardless of the challenges we are facing. Our Latin roots make us more face-to-face–oriented, and that [aspect of our business] will change for sure.

[We need to] further demonstrate to our people how key they are to our success through increased health and safety focus at work and at home.